New Customer Onboarding Chatbot Solution
This solution dramatically simplifies and delivers a frictionless experience for new customers to open accounts using a chatbot interface. Cognigy and Kofax offer a fully-digitized and secure customer onboarding process, including ID capture, SignDoc, and conversational capabilities.
Fully-digitized, automated onboarding process
Accessible via Webchat, Mobile Device
Chatbot guides and answers questions throughout process
Conversational AI-driven authentication
Support for Multichannel notifications (Voice, Text, Web, Mobile)
Reduction in manual touch points
Increase in accuracy
Reduction in time to process
Frictionless Customer Experience when opening a new account
Companies can implement a scalable, cost-efficient process
User provides photo ID, pay stub and other related documents required to create or fund an account.
Kofax receives inputs and runs process to initiate and complete account creation.
Companies are looking for efficient ways to offer seamlessly-integrated support services that act autonomously and automate processes to free up resources, but also offer an innovative user experience. To make use of the most intuitive and most simple interface, Conversational AIs allow an intelligent and automated dialogue, either spoken or written - across all customer touchpoints. Cognigy is a global leader in the Conversational AI marketplace, with a highly-flexible enterprise Conversational AI Platform for building advanced, integrated conversational automation solutions through the use of cognitive bots.