Solution Loan Approval Process Chatbot Solution
This solution integrates with Kofax Capture, Kofax KTA and Kofax RPA and SignDoc to provide a conversational interface which dramatically simplifies and delivers a “friction-less” experience for a loan approval process. This solution accelerates the speed of the process while delivering a smooth and positive experience for the customer.
Features
Fully digitized, automated Loan application process
Accessible via Webchat, Mobile Device (smart phone, tablet)
Chat bot guides and answers questions throughout process
Post submission notification via multi-Omnichannel (Voice, Text, Web, Mobile)
Out of box integration between Conversation AI and Kofax products
Benefits
Reduction in “manual touch points” making the process faster and easier to complete
Increased accuracy ensures higher quality submission with less reviews
Chat bot guided process provides a more engaging, enjoyable experience driving high levels of customer satisfaction.
Inputs
Drivers License, Payroll Stub, Images
Outputs
Kofax receives inputs and runs process to initiate and complete account creation.
Additional Information
Companies are looking for efficient ways to offer seamlessly-integrated support services that act autonomously and automate processes to free up resources, but also offer an innovative user experience. To make use of the most intuitive and most simple interface, Conversational AIs allow an intelligent and automated dialogue, either spoken or written - across all customer touchpoints. Cognigy is a global leader in the Conversational AI marketplace, with a highly-flexible enterprise Conversational AI Platform for building advanced, integrated conversational automation solutions through the use of cognitive bots.
Required Software / Applications
Geographic Availability
Language Availability
