Digital Mailroom Automation - One Platform for all Document Routing
Automatically capture, identify, transform, and route your incoming communications and documents to the appropriate people and processes in your business.
COGNITIVE CAPTURE: Automatically identifies and classifies all structured, semi-structured, and even unstructured documents from scanners, multi-function devices, web, email, fax, and social networks.
NATURAL LANGUAGE PROCESSING: Uses Sentiment Analysis to extract subjective qualities from over 140 languages such as attitudes & emotions from text. Named entity recognition (NEM) identifies words or phrases as useful entities within the document.
MACHINE LEARNING: Understands context, relationships, and entities within the document.
DOCUMENT CLASSIFICATION: Complex structured documents with continuous tables or repeatable document sections are broken down and categorised for better document classification.
ON-DEMAND INFORMATION: Data from documents are always available and retrievable in real-time, which facilitates employee and customer service satisfaction
IMPROVED SECURITY: Improved security with authenticated, streamlined routing of documents containing sensitive customer and company data. Ensure your organisation aligns with any data privacy or compliance standards
YOUR NEW POINT OF ENTRY: Capture content right as it arrives, and simultaneously organise, archive, and provide access to content for approved staff from one central location.
RULES-BASED PROCESSING: Using the rules defined from the cognitive capture engine, incoming documents can be classified correctly from all incoming source types. This consistency in document classification and automatic re-routing allows for fast delivery of information to the right person, and no longer relies on the subjectivity of staff.
MADE FOR WORKFLOWS: With automatic document classification, digital mailrooms can offer an intelligent entry point for incoming information to be delivered to your workflow processes without the need for manual intervention.
INGEST MULTI-CHANNEL INPUTS: including paper mail, email attachments, portal submission, fax, social networks communications and more.
CLASSIFICATION AND CONTENT CLASSIFICATION: documents are classified based on their appearances and content and routed to the appropriate people and processes in your business.
CASE MANAGEMENT: support for case folders, document sets, annotation, and notes
PROPRIETARY CONNECTORS: seamless integration with all ERP and CRM line of business solutions
- Time Savings from no longer maintaining paper documents
- Reduce Operational Costs by eliminating printing, expensive couriers and real estate costs required for document storage
- Increase Accessibility to all documents with controlled access, anytime from anywhere
- Decrease User Wait Times for document turnaround
- Improve Security and decrease lost and misfiled document from human error
- Simplify Processes and improve the end users experience
More details can be found at acmo.com.au/solution/mailroom-automation/
- Integration with Document Sources
- Integration with Business Applications
Processed documents are routed to department specific workflows for further processing or sent to internal business applications or ECM for future reference.